Our peace of mind returns policy

Your right to cancel

1. Your right to cancel an order for goods starts the moment your order is placed and ends 14 days from the day that you receive your goods. Should your order consist of multiple items, the 14-day period runs from when you receive the last item. This 14-day period is the time that you must decide whether to cancel, you then have a further 14 days to return the goods to us.
   
   
2. Should you decide to cancel your order, you will receive a full refund with 14 days of us either receiving your goods, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is sooner. We will only refund the cost of the items ordered. Delivery costs will not be reimbursed. However, if there is an error on our part, there is a faulty item or you have received the wrong item, you will receive a full refund including postage.
   
   
3. Under the Consumer Rights Act 2015, you have an early right to reject goods that are of an unsatisfactory quality, unfit for purpose or not as described, to obtain a full refund. Please note, this right is limited to 30 days from the date you took ownership of the goods (as detailed in clause 11), this could be the date of purchase or the date that the goods were delivered to you – whichever is later.

• Personalised items – including engraving

• Items which have been resized

• Earrings (for hygiene reasons)

Your right to a refund

1. Should you be outside of the 30-day right to reject, you must give us at least one opportunity to repair or replace the goods which are of unsatisfactory quality, unfit for purpose or not as described. You can choose whether you want the goods to be repaired or replaced. We reserve the right to refuse your choice if it is disproportionately expensive compared with the alternative. In the event that a repair or replacement is unsuccessful, you are entitled to a full refund, or a partial refund if you wish to keep the item.
   
   
2. If you have owned the item for less than six months you are entitled to a full refund if an attempt at a repair or replacement is unsuccessful. It is not your responsibility to prove that the faulty item is not of satisfactory quality to get it repaired or replaced during the first six months after purchase.
   
   
3. In the event that a defect develops after the first six months, you must provide evidence that the product was faulty at the time that the goods were delivered to you. We reserve the right to make any reasonable deductions from any refund for fair use after the first 6 months of ownership if an attempt at a repair or replacement is unsuccessful.
   
   
4. If an item is faulty and needs to be returned to us, you will not be held liable for the cost of postage to return the item to us. Likewise, if we request that you return an item that has arrived damaged or not as described, we will cover the cost of the return.
   
   
5. We do not accept liability for the costs of returns damaged in transit or not received by us, nor are we able to accept the return of earrings for health reasons except if the product is faulty or not as described.

Guarantees and warranty

1. Many of our products are offered with a manufacturer’s guarantee or sold with a manufacturer’s warranty. Guarantees and warranties are a contract between you and the manufacturer, and the manufacturer must do whatever the guarantee or warranty details. If a fault develops, a repair or replacement can usually be arranged under your guarantee or warranty. We cannot be held liable for contacting the manufacturer on your behalf should an item be faulty.
   
   
2. All products (unless otherwise stated, such as if a manufacturer's warranty is provided) are guaranteed for a minimum of 12-months.

How to return an item

1. In the first instance, you should notify us that you would like to return your item and your reason why. Please email [email protected] or call 01603 782233 referencing your order number.
   
   
2. When you return your item please use the original packaging where possible. It is important to include a copy of your order confirmation so that we can process your refund promptly and accurately.
   
   
3. Items can be returned to our store in person or via Royal Mail Services. If your order totals more than £100 we do request that you use the Royal Mail Special Delivery service to ensure your items reach us safely.
   
   
4. Items are to be returned to: Bradley Hatch Limited, Tunstead Road, Wroxham, Norwich, Norfolk, NR12 8QG.
   
   
5. Once your return has been received you will be issued with a refund within 14 days.