Delivery policy

UK delivery

We aim to dispatch your order within 1-2 working days unless you have requested a next day service, in which case your order will be dispatched on the same day where possible. A next day delivery service is only available on Monday - Thursday and orders must be placed before 2pm, in order to be received on the following day.

Bespoke or engraved items will take longer to complete, we will inform you of a shipping date as soon as your items are ready. Engraved items will take a minimum of 10 days to complete before shipping.

We will endeavour to get your order to you as soon as we can, however at peak times please be aware there may be delays in postal services.

All deliveries will require a signature upon receipt.

International delivery

For international delivery, please call our customer service team on 01603 777765.

Delivery charges

Standard UK (orders below £20.00) - £4.50

Standard UK (Orders below £100.00) - £5.10

Standard UK (Orders above £100.00) - £8.95
All orders above £100 in value will be sent via special delivery to ensure the safety of your items.

Next-Day (orders placed before 2 pm, Monday-Thursday) - £8.95
Please note our Next Day delivery service is temporarily suspended while we are working reduced hours.

Due to the size and weight of the pendulum wall clocks, there is an additional surcharge of £10.00.

 

Delivery Services

We choose to use the Royal Mail Postal Service to dispatch all orders. If you order total exceeds the level of cover offered by Royal Mail we may choose to use an alternative courier to ensure the safety of your items.

If you have a special delivery request you would like to discuss please email [email protected] or call us on 01603 782233.