Comprehensive Repair and alteration service

Your jewellery may be among some of the most expensive items that you own, and whilst it is made to last a lifetime, regular maintenance and care is needed to ensure this.

At Bradley Hatch Jewellers we offer a full range of servicing and repairs, all of which are accompanied by our 12-month guarantee, giving you complete peace of mind and ensuring that your precious items receive the meticulous care that they deserve.

How do I book a repair?

To book a repair or service, simply visit us in-store and a member of our friendly customer service team will assist you. Unfortunately, we are only able to give estimated costs for some of our repairs over the phone or via e-mail as prices vary depending on metals, etc.

Jewellery Repair

We offer a first-class repair service and can carry out complete restorations of your favourite pieces. We can provide the following:

  • Replacing missing stones
  • Mending broken or damaged items
  • Refurbish of old jewellery
  • Renewal of settings
  • Soldering and repairing of charms
  • Safety chains, clasps and bolt rings
  • Fastenings and findings

Cleaning and Polishing

For rings and jewellery that you wear every-day, it’s important to keep them in tip-top condition. It is recommended that your jewellery should be cleaned at least annually, although this may vary depending on how often you wear the item(s). Dirty unkept jewellery can be a haven for bacteria which could eventually lead to skin irritation, allergies, and complete discolouration and degradation of the metals. Excess dirt and debris can also lead to gemstones becoming scratched as well.

We can complete a clean and polish of your jewellery within just three working days (excluding Saturdays, and dependent upon the total no. of items). All our cleaning services come with a complimentary inspection by our fully-qualified goldsmith who will check your items for damage and any signs of wear and tear and advise you on any necessary repairs.

If you would like to keep on top of your jewellery care and maintenance at home, we offer a wide range of cleaning products in-store including jewellery wipes, baths and the Diamond Dazzle Stick for precious stones.

Re-Rhodium Plating

If you own a piece of white gold jewellery, your piece will have been rhodium plated. Rhodium plating is conducted because:

  • It enhances the overall appearance of white gold
  • It allows your jewellery to last longer and be less susceptible to corrosion and damage due to its durability
  • It can help reduced the chance of an allergic reaction as it acts as a layer between the nickel contents of the white gold

Even though rhodium plating has many benefits, it does wear over time and your item(s) will need re-plating every so often. The frequency of this will depend on several factors including how often the piece is worn, how often it meets your skin, the thickness of the plating, and the colour of the underlying metal. Depending on these factors, plating can last from six months to ten years.

Re-rhodium plating can take between 7-10 working days (excluding Mondays and Saturdays).

Ring-resizing

Ring resizing can be done for a variety of reasons, perhaps the ring you purchased is not an ideal fit, or the wearer’s hands have simply become larger or smaller over the years.

Resizing is usually limited to 2-3 sizes either larger or smaller than the current size, any further adjustment may compromise the ring’s strength and appearance. Most rings can withstand 2-3 re-sizings within their lifespan, any further adjustments may be detrimental to its structure.

We usually give a 7-10 working day (excluding Mondays and Saturdays) on all re-size requests and can cut your ring off for you should it be required. To book your resizing please visit us in-store where one of our colleagues can assess and measure your ring and finger to ensure that we achieve the perfect fit for you.

Pearl and Bead Re-threading

Re-threading your pearls or beads annually ensures that your necklace or bracelet won’t break at an unexpected time, and that there’s no subsequent damage to the individual pearls of beads.

We offer a complete restringing service for both necklaces and bracelets. We can carry out re-threading for most bead and pearl items, including quality south sea cultured pearls and semi-precious beads.

Alternatively, if you have a strand of pearls or beads that you would like to breathe some new life into, we can assist you in redesigning your piece into a new necklace or bracelet using your current pearls or beads.

Clock and Watch Repairs. Batteries and Straps

Though many fine timepieces are built to last a lifetime, watches are subject to everyday stresses like dings, magnetisation, and contact with rain or perspiration. We recommend a general inspection or battery replacement (if it’s a quartz timepiece) every year or two—as well as a full service every five years.

When serviced, your watch will be completely stripped and examined closely by our skilled watchmaker. We will test for water resistance, time-keeping and any other functionalities, and clean and lubricate the movement, to ensure it stays in perfect condition.

Unless specifically instructed not to do so, we shall carry out any other necessary repair work apart from that specified and charge accordingly.

Below are five signs that your watch may need a service:

  • There is moisture inside the case – moisture or condensation can begin to corrode parts and subsequently dry any lubrication in a matter of hours.
  • The second-hand skips several seconds – if your timepiece has a quartz movement, that means its battery operated. It is not uncommon for a second hand on a quartz movement to suddenly start skipping forward every 2-5 seconds. This kind of jumpy movement is a battery end-of-life indicator.
  • You hear a rattle inside the case, or the hands or dial seem ‘loose’
  • The watch is fast (or slow) by more than 4-6 seconds per day
  • You’re about to go on holiday – your timepiece may be exposed to all sorts of hazards: magnetisation from airport security scanners; water, salt or chlorine at the beach or pool, etc.

Please note that this service is not conducted in-store, your watch will be sent to our expert watchmaker.

Watch straps and batteries

We can replace and fit a variety of watch-straps, bracelets and batteries whilst you wait, simply visit us in-store. If your bracelet feels a little loose or tight, in many cases we can also remove or insert links to ensure that your timepiece fits perfectly.